Privacy Policy

Introduction

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

Information We Collect

We collect both personal and non-personal information from users. This includes, but is not limited to:

  • Personal Information: When you sign up, make a purchase, or contact us, we may collect your name, email address, phone number, and payment details.
  • Non-Personal Information: We collect information about your browsing behavior, device type, IP address, and location using cookies and tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you about your orders, account, and customer support.
  • To personalize and improve your experience on our website.
  • To send marketing communications and promotional offers (if you've opted-in to receive them).
  • To comply with legal obligations and resolve disputes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, and personalize content. Cookies are small text files stored on your device that help us identify your preferences and improve the functionality of our services.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers that help us operate our business, such as payment processors, shipping partners, and email marketing services.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to legal requests from authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access the personal data we hold about you.
  • The right to request the correction of inaccurate or incomplete data.
  • The right to request the deletion of your personal data, subject to certain conditions.
  • The right to opt out of marketing communications at any time.

If you wish to exercise any of these rights, please contact us at support@tensorgear.com.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@tensorgear.com.